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Customer Service
US toll-free: 1-877-212-9725
UK toll-free: +44 207-019-6344
E-mail: helpdesk@qualiteam.biz
Technical Support
Available via HelpDesk system only
E-mail: support@qualiteam.biz
Sales department
US toll-free: 1-800-886-0359
UK toll-free: +44 207-019-6344
E-mail: sales@qualiteam.biz
 

Info & resources

Our highly qualified technical support team is at your disposal and always ready to help with professional advice and if necessary to resolve the most challenging issues. Free technical support offered with each software license guarantees successful project launching. We design our software to minimize the need for technical support but free technical support is a warranty card that should keep you confident.

Technical support is provided through web based Help Desk system only.


1. General support:

Qualiteam support service

Support helpdesk

Community forums

Contact sales manager

Billing question

Billing error

Verify your X-Cart license

2. Related links:

Download user manuals

Ecommerce related articles

Recommended hosting

Payment gateways

Promotion & marketing tools

3. Legal notices:

License agreement

Evaluation agreement (30-day trial)

Privacy statement

Moneyback policy

Trademark policy

Conditions Of Supply Of Customization Services

Content copyright limitations

Free support

Our products are equipped with free technical support. The below table represents amounts of support points included when you purchase single or multiple licenses. For example, if you purchase X-Cart Gold + X-Affiliate + X-Configurator, you will get 260 free support points.

Product1st licenseAdditional licenses
1 copy1 copy10 copies50 copies
X-Cart Gold200 points-450 points2000 points
X-Cart PRO350 points100 points450 points-
X-Cart Gold -> Pro upgrade150 points---
Add-on: X-Affiliate30 points---
Add-on: X-Configurator30 points---

From our experience, majority of our customers manage to sucessfully install and launch their X-Cart stores having free block of 200 support points as initial tech support resource. When your technical support subscription is over, it can be renewed as a paid service.