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Info & resources
Our highly qualified technical support team is at your disposal and always ready to help with professional advice and if necessary to resolve the most challenging issues. Free technical support offered with each software license guarantees successful project launching. We design our software to minimize the need for technical support but free technical support is a warranty card that should keep you confident.
Technical support is provided through web based Help Desk system only.
Free support
Our products are equipped with free technical support. The below table represents amounts of support points included when you purchase single or multiple licenses. For example, if you purchase X-Cart Gold + X-Affiliate + X-Configurator, you will get 260 free support points.
| Product | 1st license | Additional licenses | ||
|---|---|---|---|---|
| 1 copy | 1 copy | 10 copies | 50 copies | |
| X-Cart Gold | 200 points | - | 450 points | 2000 points |
| X-Cart PRO | 350 points | 100 points | 450 points | - |
| X-Cart Gold -> Pro upgrade | 150 points | - | - | - |
| Add-on: X-Affiliate | 30 points | - | - | - |
| Add-on: X-Configurator | 30 points | - | - | - |
From our experience, majority of our customers manage to sucessfully install and launch their X-Cart stores having free block of 200 support points as initial tech support resource. When your technical support subscription is over, it can be renewed as a paid service.
