X-Cart feature tour: Setup and Support

You do not need PHP programming knowledge at all to be able to run your store. When you install X-Cart shopping software you only need to implement your settings, change the skin elements, add your products and your store will be ready to do business. X-Cart shopping software has built-in development environment which allows you to easily access and modify the templates in your store. X-Cart store engine is extremely flexible and configurable, so you can change the look of your site completely.

You can install X-Cart shopping software in several minutes using X-Cart Installation Wizard! The installation script automatically tries to detect the server parameters necessary for X-Cart installation. Generally, all you have to do is to provide your database name, username and password and follow the Wizards step-by-step installation instructions. If any problems occur, the installation script identifies them and gives you suggestions on how to solve them. In most cases you only have to enter data that the installation wizard is not able to detect. Anyway, if something goes wrong you can always contact our technical support team and our experienced professionals will help you.

X-Cart features several pre-designed color schemes and page layouts which can be used by you in different combinations. You can choose different color schemas and page layouts, test different combinations, and find a solution that suits you.

Each full price license for X-Cart software comes with a limited amount of free technical support. The amount of technical support that you can get for free is expressed in the amount of support points that you get with your license. Support points are units that we use to measure the amount of work done by our support engineers to resolve a certain issue. Resolving different types of issues costs different amounts of support points. When our engineers solve a problem for you, an amount of support points corresponding to the type of issue resolved is taken away from your account. The remaining support points are stored on your account for future use. They do not expire through time. The amount of support points provided with an X-Cart license approximately corresponds to the amount of technical assistance needed by an average X-Cart client to successfully install and launch an X-Cart-based store. After the initial amount of support points that you get with your license is used up, you can purchase additional amounts of support points and, thus, continue using our technical support as a paid service. In any case, our highly qualified technical support team is at your disposal 24x7. Support is provided mainly through our web-based system called "the Help Desk". A phone line for emergency technical support is also available.

Our Help Desk is the promptest and easiest way of communication and rendering technical assistance. You can sign in to your HelpDesk account whenever it is convenient to you, download the software, purchase services and products, and consult with us on administrative matters (license transfers, sales questions, and quote requests).

X-Cart has a built-in upgrade engine which allows you to upgrade your store to newer versions. With this feature you can easily upgrade X-Cart using the so called "patchset" archive. Patch-based upgrade system allows you to keep your own X-Cart design and avoid installation and customization steps when upgrading to a new X-Cart version.
Please note that the success of the upgrade procedure depends on how much your X-Cart has been customized.

X-Cart Installation Wizard allows you to apply some pre-configured settings to your store. The taxing system (GST/PST or VAT), default country, state, city, primary and alternative currency symbols and other configuration settings will be automatically applied according to the chosen configuration.