Managing User Profiles

You can search for users registered with your store. Once you have found a user, you can modify or suppress his account.

1.	Click on Users in the Management menu. The search form will appear:

(If 'Users Management' section is already opened, you can click on Search for users link in the section menu to open the search form).

2.	In the provided search form specify the necessary search parameters:

▪	Enter your pattern into the 'Search for pattern' field. A pattern is a fragment of the username, first name, last name, e-mail or company by which the system will be able to identify the user.

▪	Specify where the system should search for this fragment by selecting 'Username', 'First Name', 'Last Name', 'E-Mail' and/or 'Company' check box(es).

▪	If you want the system just to list all the users in the store, skip step 2.

3.	Click on Search. The search results will be displayed in the 'Search results' form.

The section 'Advanced search options' enables you to be more specific in setting the parameters for your search. To expand the 'Advanced search options' section, click on the [+] Advanced search options link.

It is not necessary to fill out all the fields in the 'Advanced search options' section. Specify only the parameters relevant to your search. The more information you will provide about the user, the more accurate the search results will be.

1.	You can specify user type by selecting the appropriate type from the 'Search for user type' drop-down list:

▪	All (users belonging to all user types will be found)

▪	Pending membership (all users whose signup for membership and actual membership are different will be found)

▪	Administrator (all administrators will be found)

- Pending membership (all admins signed up for a different membership level will be found)

- Pending membership (all providers signed up for a different membership level will be found)

- Pending membership (all customers signed up for a different membership level will be found)

2.	If you are searching for customer user type, select Customer registration type (All, Anonymous, Registered) from the drop-down list

3.	In the 'Search by address' line select 'Billing', 'Shipping' or 'Both' if you want the user's address to be taken into consideration. Select 'Ignore address' if the address must be ignored.

4.	If you have chosen to search by address, enter the user's address into the appropriate fields: specify the city by typing its name into the 'City' field, select the state and the country from the 'State' and 'Country' drop-down lists, enter the Postal/Zip code.

5.	If known, enter the user's Phone/Fax number and Web site address.

6.	You can search for users who got registered or last logged in during a certain period. Select either 'Registered' or 'Last logged in', then specify the period (select 'This month', 'This week', 'Today' or 'Specify the period below' and set the dates)

The search results are displayed in the 'Search results' form. For each found user you can see his username, name, email address, user type, date and time of the last log in.

The search results may be sorted by clicking on the column headers (for example, if you want the results list to be sorted according to the order of the users' last logins, click on the LAST LOGGED IN column header).

Note: for 'user type' the sorting is done according to priority, not in the alphabetical order. For example as admins have a higher priority, you can set decreasing sorting for user type to display all store admins at the top of the list.

Clicking on the username or name link of a user allows you to modify his profile details.

If you want to delete a user or several users, select the check boxes next to their usernames in the 'Search results' form and click on Delete selected. Use the Check all / Uncheck all links to select or unselect all the boxes.

Clicking on the Search again link takes you back to the 'Search form' and enables you to start a new search.

You can request a change of password by the users of your store. If you need all the users found by your query to change their passwords, select 'Change of password on next log in should be required of all found users'. If only a few users will need to do so, select the users and choose 'Change of password on next log in should be required of selected users'. Click on Apply.

Pagination is provided for more convenient navigation in cases when the list of results delivered by the search engine is too long. The number of users per page and the maximum number of navigation pages can be defined through the Administration menu of the admin zone ('Users per page (admin)' and 'Maximum navigation pages' in General Settings->Appearance Options).

Any user can modify his own profile information. The shop administrator can modify the profile information of any user, including his password and membership information. Only the administrator can set the membership option.

2.	In the 'Search results' form click on the username or name link of the user. The 'Profile details' form will be opened containing the user's personal information, billing/shipping addresses, contact information and username & password information.

'Signup for membership' box shows the membership level the user wishes to get. (Customers can sign up for a more privileged membership level through the 'Profile details' form at the time of registration or at any other time when they choose to modify their profile. If a customer signs up for some membership level, it will not be granted to him automatically. First, the desired level will appear in the customer's 'Profile details' form for the administrator to see. The administrator then will decide if he should approve this customer for the new level or not). To grant a new level to a user, select this level from the 'Membership' drop-down box.

Every user can delete his own profile. The administrator can delete any profile.

2.	In the 'Search results' form select the check box next to this user account.

3.	Click on Delete selected. You will be asked to confirm the deletion.

4.	Review the profile information carefully and make sure it is really the profile you would like to delete. The deletion cannot be reverted. Click on Yes to delete the profile, No - to go back to the 'Search results'.