Orders

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Orders in X-Cart

In an X-Cart-based store, customers purchase products by placing orders. An order is a collection of information about a purchase, which includes:

▪	information about product items being purchased (product titles, quantities, prices);

▪	information about the customer who is making the purchase (personal information, billing and shipping addresses, contact information);

▪	information about the method of delivery selected by the customer (name of method, shipping cost);

▪	information about the payment method selected by the customer (name of method, payment details);

▪	discounts, coupon codes or gift certificates applied;

▪	total amount.

Each order has its unique order id number and, at any moment in time, is characterized by a status. For information on the system of order statuses used in X-Cart, see the section X-Cart Order Statuses.

Roles in order management

If you are an X-Cart GOLD administrator/provider or an X-Cart PRO administrator:

▪	You can manage all the orders in your store (Study the section Managing Orders):

- search for orders,

- view orders, edit customer notes, add notes that are not visible to customers and modify order details,

- update order statuses,

- print order invoices and shipping labels,

- export orders,

- delete orders.

If you are an X-Cart PRO provider:

▪	You can manage the orders that contain your products (Study the section Managing Orders):

- search for orders,

- view orders, edit customer notes, add notes that are not visible to customers,

- assign the status Complete to orders processed by admin,

- print order invoices and shipping labels,

- export orders.

▪	You cannot delete any orders.