Today we are launching Djinni — a chat bot that will help customers buy your products or services via Facebook Messenger. It does things, which are too boring for human-beings: track parcels, answer customer questions about orders and showcase products. Yes, it will take on some of your support managers’ duties and will save you money.
Chat is an intimate communication channel that many of us reserve for friends and family members. As it is not yet flooded with ads and spam, chat messages are perceived as more trustworthy than emails, and online chat sales (conversational commerce which we mentioned earlier) are trending. Use it to your advantage and get additional sales with the help of Djinni!
What Djinni can and cannot do?
Djinni can do simple things — check order status and then pass it to a client, or inform your customers of what products are currently on sale, and so on.
However, it is not exactly that good at doing creative tasks. For instance, Djinni can easily find all Nike sneakers, but cannot give you an opinion about which ones will suit you best (although, if you want him to, contact us and we will discuss what can be done). When Djinni-the-bot gets stuck with a problem, he will forward it to one of your support guys and they tackle the issue.
Tasks Djinni can perform at the moment:
- Send order status updates to your customers;
- Provide them with shipping info;
- Show where the parcel is at the moment;
- Display order details;
- Search for products by name and category;
- Showcase products on sale.
If you want Djinni to automate other parts of your business, contact us and we will teach him to do more things for you.
Want to play with Djinni right away?
To talk to Djinni about a test order right now, write him via Facebook Messenger.
To see the whole process of how a customer will be engaged with Djinni, we set up a demo store. The only thing you have to do there is to purchase any product you like (it’s free and no cards required, no worries!).
First, choose an item (ex. a Superhero Mom Mug, why not?) and add it to your cart. Then, proceed to checkout and fill in all the necessary fields (you can type “test” in each field except email). When you finally reach the Thank you page, Djinni-the-bot will suggest you get order updates via Facebook Messenger. So, try it — press “Send to Messenger” to start the conversation and a few seconds later you’ll get a message from him on Facebook.
To add Djinni to your store, install X-Cart 4 or X-Cart 5 integration module. When the installation is complete, go to the module settings page and link Djinni to your Facebook page. You will have a free 30-day unlimited trial.
When the trial is over, Djinni will ask you to pay $15/mo for his services.