#support

Placeholder 14 Robust Customer Service Tools For eCommerce Businesses

14 Robust Customer Service Tools For eCommerce Businesses

By Robert Brandl

I was about to open this article with “getting ahead of your eCommerce competition takes a lot of work and ingenuity”. But you’ve heard that one before. There is no way to even tell exactly how many companies are using the World Wide Web as a platform to sell goods. Whatever that number is, it’s […]

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Placeholder The Role of Proactive Customer Support to Change Brand Perspective

The Role of Proactive Customer Support to Change Brand Perspective

By Robin Singh

Do you know, 68% of consumers say that a brand’s perception becomes positive when companies send proactive customer service notifications to them? Being proactive with clients is important for any online business owner. After all, they have a reputation to uphold. It takes one negative review online to change the customers’ perspective. That’s why a brand strives […]

Placeholder Why Use Live Chat for eCommerce in 2019 [6 Reasons Backed up by Data]

Why Use Live Chat for eCommerce in 2019 [6 Reasons Backed up by Data]

By Sam Makad

Some think of live chat as an annoying pop up, others view it as a useful medium to get their queries across. Some think of live chat as a cost-friendly option than advertising to increase sales, others view it as “a nice feature to have.” Some think of live chat as the means to a […]

Placeholder Best Website Hosting for Online Store [7 Hosts Compared]

Best Website Hosting for Online Store [7 Hosts Compared]

By Helen Golubeva

Take my word for it — choosing the best eCommerce hosting site for your online store is not as easy as predicting how ‘Game Of Thrones’ might end next Sunday. You’ll have to beaver away for quite a while to find what is worth your attenttion even now that eCommerce hosting players provide a seemingly […]

Placeholder The 7 Best Ecommerce Website Builders: a Comparison Chart for 2019

The 7 Best Ecommerce Website Builders: a Comparison Chart for 2019

By Veronika Vaghina

I know why you’re here. You want to create your online e-commerce store and start selling online. Or you’re not satisfied with your current solution and looking for the perfect eCommerce platform to migrate to. And you know what? It’s the right place to get all the information needed. You want to find the perfect […]

Placeholder The Detailed Guide to WordPress Vulnerabilities and Exploits [+ How to Fix Them]

The Detailed Guide to WordPress Vulnerabilities and Exploits [+ How to Fix Them]

By Gary Stevens

Since the early days of the internet, WordPress has served as one of the most reliable content platforms available to individuals and organizations. Whether being used for a personal blog or a corporate homepage, WordPress is a flexible and robust content management system (CMS). However, like any piece of software that integrates with the open […]

Placeholder The Secret to Customer Retention: How to Grow the Number of Returning Customers

The Secret to Customer Retention: How to Grow the Number of Returning Customers

By Anastasia Sviridenko

Wanna know the best type of customer? It’s simple — a repeat customer! The fact is, repeat customers spend nearly 70% more than first-time ones. Customer retention strategies are some of the biggest challenges eCommerce businesses face. The reason is obvious, the web gives buyers a plethora of choices. So how do you go about […]

Placeholder X-Cart 24/7 Live Chat, Email and Phone Support. We are Online Round-the-Clock!

X-Cart 24/7 Live Chat, Email and Phone Support. We are Online Round-the-Clock!

By Helen Golubeva

Saturday, 5 a.m. While someone is already peacefully sleeping in their cozy beds, the opposite part of the globe is still wide awake and working hard. Our clients have online businesses in 111 countries of the world, and while a New Zealander is closing the doors of his office, the folks in NYC are enjoying […]

Placeholder 67 Point Ecommerce Website Development Checklist + Cost Considerations

67 Point Ecommerce Website Development Checklist + Cost Considerations

By Darren DeMatas

You can’t just use any website builder when developing an ecommerce website. There’s just more to it than your average blog. In addition to the design, you have to deal with information architecture, complex web applications and secure payment processing. Not to mention a whole slew of additional functions like checkout process and other complex […]

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