FAQ: X-Cart Pro discontinued

FAQ: X-Cart Pro discontinued

On September 25th 2013 we’re discontinuing X-Cart Pro development as promised a year ago.

If your online store is powered by X-Cart Pro, you may leave the store as is, or exchange the license for X-Cart GoldPlus for FREE ( which only works if you don’t need a multivendor solution) or purchase a Pro-to-Platinum license upgrade. The 20% discount for this license upgrade is available till September, 25th.

These FAQs should help you to find out if you need to take any steps now or not. For your convenience the questions are clickable.

Questions and Answers

Q: What do you imply by «discontinued development»?

A: We will no longer provide any new versions of X-Cart Pro, nor will we develop ready-made patches ( bug-fixes, upgrade  patches and security patches) for Pro. You’re welcome to leave the current store as is, but be aware that the set of files available for this version now will be “˜frozen” at the current state.

At the same time commercial technical support, as well as free generic support WILL be available. Should any problem with you store appear (be it checkout, or registration, or adding products to cart, or whatever else), our engineers are at your service.

Q: What are my exchange options?

A: You can stay with your current version, or exchange the license for GoldPlus (for free) or Platinum (the regular cost is $500 but till September, 25 2013 you can order it with a 20% discount. To get your discount you need to contact our sales department). Note that the exchange of license is NOT the only step required.

Q: I have X‑Cart Pro license. If I exchange the license to Gold/Gold Plus/Platinum, will I need to do anything with the software itself, or is the license exchange the only step required?

A: Click here to learn more.

Q: I’m satisfied with the current version and do not want to touch the store. Nor do I want to switch from Pro to Platinum or Gold Plus. What will I lose if I don’t purchase the license exchange?

A: We will no longer provide any new versions of X-Cart Pro, nor will we develop ready-made patches (bug-fixes, upgrade patches and security patches) for Pro. You’re welcome to leave the current store as is, but be aware that the set of files available for this version now will be “˜frozen” at the current state. In any case you are always welcome to contact our support team and we will try to find out the most suitable solution for you.

Q: I have X-Cart Pro of version 4.5.2 or older and want to stay with this very version. I may need to get the patches/bug-fixes for Pro store in future. Will they be available?

A: They will be available only on commercial basis (actually, it will be some kind of custom solution, either developed from scratch or adjusted based on code from a newer version).

Q: Will I be able to exchange the license later?

A: Yes, you’re welcome to do it later if necessary. But you may want to do it now when the license exchange from Pro to Platinum is available with a 20% discount.

Q: I have X-Cart Pro license. If I exchange the license for Gold/Gold Plus/Platinum, will I need to do anything with the software itself, or is the license exchange the only step required?

A: Yes, you will need to upgrade/reinstall the software itself, too. Note that there are NO conversion packs from Pro to Gold, GoldPlus or Platinum. You will need to either reinstall the software from scratch and migrate your data or hire our upgrade department and they will do everything for you – but for additional fee.

Q: What If I exchange the license now (say, for Gold Plus or Platinum), but will not do anything with my store (it will be a Pro installation)? Will there be any penalties or problems with my license/store?

A: There are 2 possible variants of exchange – GoldPlus and Platinum. When it comes to Platinum, you may purchase the license exchange now and upgrade the software later. But as for GoldPlus, you should exchange the license only if you change the software too. Otherwise your Pro installation will become a non-licensed one (as you will have a license for a different product), which may result in warnings in admin/customer area and investigation of a licensing manager. Of course we will be able to sort it out with the time-being, but isn’t it better to avoid unpleasant moments?

Q: What if I exchange the license to get X-Cart GoldPlus and will simply enable “Simple mode” in my X-Cart Pro store? As I know it converts the store into Gold.

A: From the point of view of functionality it may switch to Simple (Gold-like) mode, but physically it will remain a Pro installation – regardless of the fact if the module is enabled or not. Thus, your PRO version will still become a non-licensed one.

Q: I do not want to pay extra. If I select GoldPlus (where the exchange is free), what will I get and what will I lose?

A The main difference is that X-Cart Gold Plus is NOT a multi-vendor solution (while X-Cart Pro has “˜providers” feature that is generally used in marketplaces, malls, in case of drop-shipping, etc). As we know, some merchants do not even use this feature, so Gold Plus is a good alternative for them. But if you need multi-vendor features, you should purchase the license exchange from Pro to Platinum.

Q: I have X-Cart Pro license. if I exchange the license to Gold, (not Gold Plus), which is cheaper, will you compensate the difference between Gold and Gold Plus?”>I have X-Cart Pro license. if I exchange the license for Gold, (not Gold Plus), which is cheaper, will you compensate the difference between Gold and Gold Plus?

A: No, we will not. X-Cart Gold Plus has more features, and given license exchange is free for you in both cases, why select the package with less modules out of the box? Still, if you have any strong reasons to exchange the license for Gold, not Gold Plus, we do not insist.

Q: I need a multi-vendor solution. Is X-Cart Gold Plus a multi-vendor one?

A: No, it isn’t. But X-Cart Platinum is.

Q: What’s the difference between Gold, Gold Plus and Platinum? Is there any demo?

A: You can study the features and compare Gold/Gold Plus/Platinum on this page: https://www.x-cart.com/pricing.html

You can also play with demos: https://www.x-cart.com/classic-demo.html

Questions? Please feel free to send them to sales@x-cart.com

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