Unmatched 24/7 Technical eCommerce Support From X-Cart

Standard

$250 / mo
$165 / mo
$750
paid quarterly
$1990
paid annually

Premium

$375 / mo
$250 / mo
$1125
paid quarterly
$2990
paid annually
Compare features
Paid annually
Paid quarterly
Standard
$250 / mo
$165 / mo
Premium
$375 / mo
$250 / mo
Custom
Call us at 1-800-657-7957
Standard
$250 / mo
$165 / mo
Premium
$375 / mo
$250 / mo
Custom
Call us at 1-800-657-7957
Response Time
Up to 8 hours
Up to 30 min

Focused on your individual needs.

Optimization.

Enterprise Deployment.

X-Cart 5 Core Updates
✔
✔
Performance Audit
✔
SEO Audit Full / Yearly (with annual contract)
✔
Phone / Chat Support
✔
Images Optimization
✔

With our top‑notch eCommerce support, you have an expert team ready to deliver a perfect blend of eCommerce website services — from shopping cart software installation and ecommerce store setup assistance to performance audit and security patching. We do everything to make your ecommerce workflow super smooth and maximum enjoyable for you.

Our highly advanced professional ecommerce website management services are here to help you easily launch your eCommerce website and start selling online without any technical hassle at all.

Affordable eCommerce support packages bring all‑round ecommerce solutions for all types of ecommerce businesses, so you pay only for the features you need and whenever you require within 24 hours. If you feel you need a completely different approach to eCommerce site support and development, there’s a custom plan, that can be focused on your individual requirements.

All eCommerce Support Packages Include

Email support
X‑Cart support team is available via email day and night, 24 hours a day, 7 days a week. Drop a line or two and tell us how we can help.
X‑Cart installation
You do not have to worry about installation processes and other technical stuff. Our experienced professionals will get your online store up & running in a couple of clicks.
Logs analysis
Our tight‑knit team of hacker‑detectives do not sleep at night, keeping a close watch on your logs for potential threats. You can be sure your online shopping site is in the safest place ever.
Unlimited Requests
There are times when you need more personal assistance than usual. That’s OK. Feel free to apply for our eCommerce support as often as you like. No limits for you.
Diagnosis
All eCommerce support packages include systematic shopping cart software diagnosis. If anything goes wrong with your code or database, we’ll dig into the issue and fix it forever.
GDPR Consultation
You’ve seen all that hype about GDPR, haven’t you? We’ll help you make your eCommerce store GDPR compliant and give you a few tips on how to notify your customers about that.
Online store setup assistance
Before diving into social media and online marketing, you might need to adapt our shopping cart software to your personal needs. Have an X‑Cart eCommerce expert guide you through the whole setup process.
Security patching
Sell online without any risk of getting hacked — regularly applied security patches, included in all our ecommerce support packages by default, will keep your data safe.
SEO Audit Basic
We perform a quick SEO analysis to boost your Google rankings and make your online store more visible in search engines. This will drive more traffic and convert drop‑in visitors into standing eCommerce customers.

Technical eCommerce Support FAQ

How can I submit an issue?

We’ve got a caring 24/7 call center and a live chat, where you will always find someone who is ready help you — they will give you the right answer off-hand or, if needed, forward your question to one of our technical specialists. However, if your issue needs to be addressed urgently, you should better email it to support@x‑cart.com or submit a ticket via our web-based HelpDesk. The guys from our tech department monitor it 24 hours a day and are ready to code your online store right now.

Which info should I provide in order to reduce troubleshooting time?

While creating a new support ticket please provide us with a detailed description of the problem, steps to reproduce it and preferably screenshots or video explaining the issue. That would be also highly appreciated if you grant us access to the server where X‑Cart is hosted and access to X-Cart Admin area, so that our engineers could check X-Cart files and store configuration if it’s necessary. For posting the access information you should use a special secure form in the “Post access info” section.

Are all services covered by eCommerce support?

There are a few eCommerce website services which are not covered by this ecommerce support subscription, but available for an additional fee. Here’s the full list: