With our top‑notch eCommerce support, you have an expert team ready to deliver a perfect blend of eCommerce website services — from shopping cart software installation and ecommerce store setup assistance to performance audit and security patching. We do everything to make your ecommerce workflow super smooth and maximum enjoyable for you.
Affordable eCommerce support packages (Standard, Standard Plus and Premium) bring all‑round ecommerce solutions for all types of ecommerce businesses, so you pay only for the features you need and whenever you require within 24 hours. If you feel you need a completely different approach to eCommerce site support and development, there’s a custom plan, that can be focused on your individual requirements.
All eCommerce Support Packages Include:
Feedback of our customers
When we need help we submit to the help desk and they get back to us quickly. They won’t stop helping (especially with dummies like us) till the issue is completely resolved!!
Realoco.com has been a customer since 2001 and will be for as long as we’re in business
Technical eCommerce Support FAQ
How can I submit an issue?
We’ve got a caring 24/7 call center and a live chat, where you will always find someone who is ready help you — they will give you the right answer off-hand or, if needed, forward your question to one of our technical specialists. However, if your issue needs to be addressed urgently, you should better email it to support@x‑cart.com or submit a ticket via our web-based HelpDesk. The guys from our tech department monitor it 24 hours a day and are ready to code your online store right now.
Which info should I provide in order to reduce troubleshooting time?
While creating a new support ticket please provide us with a detailed description of the problem, steps to reproduce it and preferably screenshots or video explaining the issue. That would be also highly appreciated if you grant us access to the server where X‑Cart is hosted and access to X-Cart Admin area, so that our engineers could check X-Cart files and store configuration if it’s necessary. For posting the access information you should use a special secure form in the “Post access info” section.
Are all services covered by eCommerce support?
There are a few eCommerce website services which are not covered by this ecommerce support subscription, but available for an additional fee. Here’s the full list:
- Data migration
- Custom development
- Web design
- Template integration
- Development support
- Support for 3rd party modifications
- X-Cart 4 branch software upgrades