24/7 Personalized Technical Support
With over 20 years of experience in eCommerce, X-Cart support team experts will diligently guide you through each stage of creating, setting up, and maintaining your online store.
What You Get with Your Automotive Subscription
Personalized Onboarding
Every Automotive client receives a dedicated onboarding experience to ensure a successful start.
Four 1-hour onboarding sessions
with a Customer Success Manager and a Technical Support Engineer.
Personalized guidance
to help you configure product catalogs, shipping, payment methods, branding, and integrations.
Priority support
for your store launch phase to ensure a smooth and timely go-live.
Core Technical Support
Get expert help when you need it most, with clear and reliable service.
Fast Response Times
Get a response in 30 minutes to 8 hours, depending on the issue’s severity.
Comprehensive Troubleshooting
We cover integrations, bugs, feature configurations, admin workflows, API usage, and more.
Setup Assistance
We help with product import/export, setting up payment and shipping methods, taxes, and making design edits using built-in tools like the Template Tweaker.
General Support
We handle log analysis, store backups, REST API questions, and an initial review for site optimization opportunities.
Other Support Services
These services are available at an additional cost to help you scale and customize your business:
Custom development (including template overhauls, UI redesigns, or logic customization)
Google Ads setup, SEO optimization, and other marketing-related services
Migration support
Support for third-party modules not developed by X-Cart, or for legacy X-Cart 4 systemsWhy Personalized Onboarding Matters
Our structured approach will accelerate your launch and empower you for long-term success.
Tailored for You
Onboarding ensures your store setup is complete and perfectly tailored to your business needs.
Built for Self-Sufficiency
After onboarding, your store dashboard is fully available for you to self-manage your store with confidence.
Focused on What Counts
We concentrate on the most critical areas: product configuration, integrations, shipping, payments, and marketing setup.
Ready for Growth
As your store matures, our Account Managers will assist with growth strategies, marketing, and data-driven optimization.
How can I submit an issue?
Let us know about an issue via the following channels:
What information should I provide to get my issue fixed?
The more information you can provide upfront, the faster we can resolve your issue.
Please provide:
- A detailed description of the problem with screenshots or a short video
- Steps to reproduce the issue (or how you arrived there)
To reduce troubleshooting time, we would also appreciate it if you could grant us access to the server where X‑Cart is hosted and access to your X-Cart admin dashboard.
For sharing access information, please use the special secure form in the “Post access info” section of your HelpDesk account.
Schedule a demo today!
We’re an eCommerce solution that helps online businesses grow and scale. Sell, sync and ship your products from your online store quickly and easily.
