24/7 Personalized Technical Support
With over 20 years of experience in eCommerce, X-Cart support team experts will diligently guide you through each stage of creating, setting up, and maintaining your online store.
Personalized support
Response time from 30 minutes to 8 hours
Email and Phone support
How can we help you?
We provide professional support services for the three X-Cart solutions – Automotive, Platform, and Marketplace. Each support each package includes the following set of services:
- X-Cart software installation and configuration.
- Add-ons and extensions setup.
- Support for all standard apps made by X-Cart Team.
- Consultations on how to use Template Tweaker to customize your storefront. During these consultations, we will educate you on:
- how to manage Layout Editor in order to
- add custom images
- edit text labels
- modify page layout
- change store logo and favicon
- how to make custom CSS/JS updates in order to
- change color
- update font
- how to use Template Editor to
- change template
- modify existing template
- Online store setup assistance (We can help set up payment methods, shipping methods, taxes, etc.)
- Log analysis.
- Assistance with JS snippets such as Google Adwords, Bing Ad, Facebook Pixel, GTM, etc.
- Assistance with the CSV import/export tool.
- General troubleshooting (If anything goes wrong with your X-Cart store, we’ll dig into the issue, find the root cause, and fix it where it’s possible.)
- Moving your store from one server to another.
- Assistance with X-Cart related cron tasks.
- Help with translating individual text labels.
- X-Cart 4 modules installation.
- X-Cart 5 core updates on demand.
- Setting up development copy for customer use.
- Full store backup/restoration from a consistent backup.
- REST API questions and support.
- Initial review for site optimization opportunities.
What’s NOT included?
The following is the list of eCommerce services not included in the Production Technical Support plans but available at an additional cost:
- Development support (core review, how to code, custom development questions).
- Building customization to change current store logic.
- Shopping cart migration.
- Support for 3rd party modules and modifications.
- X-Cart 4 branch software updates.
- Template integration (net-new design projects, whole storefront redesign).
- Server configuration tasks (Note: We can not configure 3rd party servers).
- Support and troubleshooting for local development instances.
- Catalog management.
How can I submit an issue?
Let us know about an issue via the following channels:
What information should I provide to get my issue fixed?
The more information you can provide upfront, the easier it will be for us to look into your issue.
Please provide:
- A detailed description of the problem with screenshots or a short video
- Steps to reproduce the issue (or how you arrived there)
To reduce troubleshooting time, we would also appreciate it if you could grant us access to the server where X‑Cart is hosted and access to your X-Cart admin dashboard so that our engineers can check X-Cart files and store configuration if it’s necessary. For sharing the access information, please use a special secure form in the “Post access info” section of your HelpDesk account.
Schedule a demo today!
We’re an eCommerce solution that helps online businesses grow and scale. Sell, sync and ship your products from your online store quickly and easily.
