Back to Blog

Orthotic Shop

Maria Navolykina
Maria Navolykina Author
Shelby Township, MI (US)
Opened in 2008
www.orthoticshop.com
13 years selling online with X-Cart
246K+ website montly visitors
41K+ Facebook subscribers

From X-Cart: We have asked Matt Behnke, the founder and CEO at Orthotic Shop, to share his experience with the X-Cart platform and services.

I am the president of the company. My role consists of everything technology related, buying inventory, adding listings to the site, accounting, working with marketing companies and dealing with any customer service issues my team cannot handle. When it is a busy time of the year, I answer customer service emails every-night.

Matt Behnke

I chose X-Cart as an eCommerce platform for the online store and rate highly the software being totally customizable.

Matt Behnke,
Founder and CEO at Orthotic Shop

Back in 2004, I was working with a podiatrist and he mentioned selling Orthotics online. In 2005, OrthoticShop.com eCommerce website was created and I have been adding new products ever since. A short article about my business was published in DBusiness, Detroit’s premier business journal.

I’m sure what makes my online store unique is the great customer service. We have a totally in-house customer happiness center that deals with emails, live chat, phone calls and returns. The ability to adapt to new technologies without ridiculous expenditures is nice too. My background is computer science and software engineering. I chose X-Cart as an eCommerce platform for the online store and rate highly the software being totally customizable. PHP is a great language to use and is what I am familiar with.

I have Amazon payments set up on my eCommerce store which works great. I had it backported to X-Cart 4.1.12 by the X-Cart team. Some things needed to be adjusted and since I know software and PHP, it was easy to debug. The benefit is that it lets customer check out quickly. We also sell online on Amazon so if an Amazon customer reaches out to our eCommerce site for instance to return an item, they would be more willing to buy something since we accept Amazon payments.

Maria Navolykina
Maria Navolykina SEO Content Specialist

Maria is an SEO Content Specialist at X-Cart. Once captured by digital and content marketing in her student days, she keeps living and breathing it ever since.

Main info
Additional info

Want to See Your Store in Action?

We’ll connect you with a eCommerce expert who can show you the unique features that X-Cart can add to your online store.

    Please answer the following questions so that we can generate your store.

      Thank YOU!

      We'll get in touch with you shortly to discuss your project.