Do I need to host the X-Cart Platform on X-Cart?
No. Unlike SaaS platforms you can run our ecommerce platform anywhere. You can run your ecommerce site on our servers or one of our partners.
Where are your servers physically located?
Our data centers are located in the US (New York, San Francisco), Canada (Toronto), Europe (Amsterdam, Frankfurt, London), India (Bangalore) and Asia (Singapore).
What is the difference between a shared and a dedicated SSL certificate?
Shared SSL uses X-Cart domain instead of your own domain name (https://yourstore.x-shops.com)
Dedicated SSL uses your own domain name (https://www.yourstore.com)
Most ecommerce businesses prefer using a dedicated SSL certificate as it appears more professional to visitors.
Do you offer any kind of server up-time monitor?
Yes, we’ve got our internal 24/7 uptime monitoring service available. You can use any external uptime monitoring service as well.
Do you have a speed test / download test?
As a rule we use independent online speed test tools. For instance such as www.webpagetest.org
How long does it take to install/transfer the store?
Fresh X‑Cart installation is done within one business day. The transfer of your existing X‑Cart-based store is a little more complex, but it's started within one working day, too. It consists of 2 steps. First, we transfer a test copy; it's accessible only for you - via a test URL. After you test the store in the new environment and approve of the result, you select the convenient time of the final migration, and we schedule it.
Do you charge a transaction fee per sale?
No, unlike the majority of SaaS platforms we do not charge a transaction fee per sale.
Do you offer free site migration for existing customers?
Yes, the migration of your web site to X-Cart Hosting is absolutely free of charge.
How can I upgrade/downgrade my plan?
Just send us a request, and our billing manager will provide you with detailed information.
What are the Advantages of VPS Hosting?
You obviously want to choose the most cost-efficient hosting. Dedicated hosting tends to be too expensive for most ecommerce startups. Here comes ecommerce VPS (virtual private server).
Security. You are the only one on this VPS server, and there are no shared accounts.
Guaranteed Speed. No matter what anyone else is doing on another VPS hosted on the same machine, you are guaranteed your speed. If you have two CPUs allocated to you, then you will always have those two CPU's available to your operations. The amount of RAM you have paid for in a VPS setting will always be available to your operations, regardless of what else is happening on the physical machine.
Scalability. The hosting plan can be instantly upgraded.
Isolation From the Activity of Others on the Same Host. If another user on your host's services is misbehaving, this will have little to no impact on your VPS service. If their activities crash their server, they do not crash yours. In fact, only their virtual machine crashes. This has no impact on the physical server on which the virtual machines are run.
Solid State Drive (SSD). Solid state drives provide substantial benefits over traditional hard drives. SSD has lower latency, faster read/writes, and supports more IOPs (input output operations per second) compared to HDD, which lead to a better and quicker performance.