Our software is developed in-house by a team of paid developers, it is tested by paid QA engineers, it is designed by paid designers, it is supported by paid techs, ... etc. Everything is paid. So we sell our software as we need to pay all those guys.
1) Software designed, developed and tested by people who do their job for living, who depend on results on their job, i.e. on you, our customers.
2) Guarantee. What happens if you find a bug in X-Cart? You send us a ticket and we provide you with a free bug-fix at our earliest convenience. Why free? It is our guarantee, you paid for the software with that guarantee included. Frankly speaking we don't like spending money on free bug-fixes, so we test our software thoroughly before releasing it in order to eliminate as many bugs as possible to save $$ and keep your buying price as low as possible.
|4. What is the difference between X-Cart packages ?|| |
Check the difference here
|5. Can I purchase installation and/or customization services AFTER ordering X-Cart ?|| |
|6. What payment gateways does X-Cart support ?|| |
X-Cart is integrated with almost a hundred of payment gateways. For the full list please see Payment gateways supported by X-Cart
page. Also, you can find more information on the Payment gateways
|7. I already have a merchant account. Is it possible to use it with X-Cart ?|| |
Yes, it is possible. Please contact us
for more details.
|8. Can I incorporate this software into my existing website ?|| |
Yes you can. X-Cart can be easily integrated with any look and layout. Refer to X-Cart:Customizing storefront
|9. If I purchase one X-Cart license, can I set it up at more than one website ?|| |
No, this is not possible. You will need to purchase a license for each site you build with X-Cart. Consult with pricing
and License agreement
|10. Does X-Cart support Authorize.net ?|| |
Yes, X-Cart is integrated with Authorize.net SIM (Simple Integration Method) out of the box. For Authorize.net AIM (Advanced Integration Method) you will need to integrate with PA-DSS certified X-Payments
|11. If I purchase an X-Cart package (e.g. GOLD), is it possible to upgrade to other X-Cart packages later ?|| |
Yes, this is possible. See pricing here
|12. Will X-Cart run well on web server with PHP5 ?|| |
|13. Is it possible to run X-Cart with "safe_mode" PHP configuration variable turned on?|| |
The "safe_mode" disables several important PHP commands, including input/output functions and file upload support. This makes it virtually impossible to run a complex ecommerce software like X-Cart. Our shopping cart software needs input/output functions in order to read the template files, needs file upload functions in order to handle product image uploads. By default, "safe_mode" is turned off on all PHP installations. X-Cart is compatible with all default PHP configurations and most of non-default PHP configurations.
|14. Do I need to have administrator (root) access rights to server in order to install X-Cart ?|| |
Administrator rights are not required. Find more info at X-Cart:Installation
|15. I see that the demo site uses a list of U.S states. We are located outside the U.S., how easy is it to change the list of states to match our provinces/regions ?|| |
You can easily change the list of states/provinces by using the X-Cart Admin Interface.
|16. There are so many hosting services over the Internet so I find it difficult to choose which one to use. Can you recommend some hosting services that are fully compatible with X-Cart?|| |
We can offer you our own X-Cart hosting solution
. Also, please, have a look at the list of Recommended Webhosting Companies
|17. I have several different domain names pointing to the same site. Do I need to purchase several licenses ?|| |
If you have several different domain names pointing to the same site with the same content, one X-Cart license will be enough. See the explanation of ONE-LICENSE-ONE-STORE RULE
|18. What is Smarty ?|| |
Smarty is a free open-source template engine written in PHP. In fact, Smarty is one of the best template engines available. X-Cart uses it to provide X-Cart Store Owners with access to unlimited customization of look and layout. You can get more information on Smarty at the following URL: http://www.smarty.net/
|19. My credit card processing gateway is not present in the list of supported gateways. What can I do to make X-Cart support my CC processing gateway ?|| |
and we will handle the integration for you.
|20. Once I decide to purchase X-Cart, how do I get it ?|| |
You will receive access to our Helpdesk
. There is a "Files" section which holds the latest releases of X-Cart, it will allow you to have direct access to all future releases of X-Cart.
|21. Is it possible to add options to my products (ie. sizes ,colors, etc. other) ?|| |
Yes, you can add unlimited number of product options to any of your products. See more here
|22. Does X-Cart allow sale of e-goods? In other words is software sold for download only (no shipping) ?|| |
Yes, this feature is supported by X-Cart. Read more about Egoods module
|23. Can I use Microsoft FrontPage / Macromedia Dreamweaver to edit my X-Cart pages ?|| |
No it's impossible. You will need HTML knowledge to edit X-Cart templates. The templates can be edited using the built-in template editor. However, you can create your design in any editor, then integrate the resulting HTML code with X-Cart or just ask us to perform the design integration.
|24. I am developing my site at one URL then moving it to another when we go live. Will I be able to change the URL under the same license?|| |
Yes, this is possible. We allow unlimited license URL changes within a domain name and one change of the domain name.
|25. I want you to install my X-Cart. Is it possible ?|| |
Yes, sure. Read more about our installation service
|26. I like your demo. Is this how the cart looks before any customization ?|| |
After you install X-Cart on your server, the cart will look exactly as the demo.
|27. Which platform do you recommend for installing X-Cart (UNIX/Linux/Windows) ?|| |
We recommend you to choose a UNIX/Linux server.
|28. Do you have any examples of websites that use your product?|| |
Sure. Please check our showcase
|29. I want to process orders off-line. Is it possible to have the cart email order information to me ?|| |
Yes, the cart can send order information by e-mail. It is also possible to configure the cart to make it PGP-encrypt the e-mails. Also, you can just log in to the admin area using secure HTTPS/SSL connection and access the order information using your web browser.
|30. Does X-Cart support different pricing levels for different user groups ?|| |
Yes, the shopping cart software supports different pricing levels for different user groups. You can have unlimited number of customer groups. You can assign a group to a customer, then define custom pricing for each customer group See more here
|31. What is the "admin safe mode" in X-Cart online demo on your website? Why can't I use some functions in X-Cart online demo?|| |
Since the administrator back-end of X-Cart online demo is publicly available for demonstration purposes, we limited some X-Cart administrator functions using the so-called "safe mode". This mode makes a number of sections and functions of the administrator back-end available only for viewing and does not allow any changes to be submitted. The following sections are available for viewing only:
- News Management
- Static pages
- General settings
- Payment methods
- Images location
- DB Backup/Restore
The following operations are not allowed:
- Removal of categories and products
- Usage of html tags in product and category descriptions
- Editing of the Speed Bar
- File operations (Files, Edit templates)
- Data import
We recommend you to download and use X-Cart free demo
if you wish to test-drive all X-Cart functions.
|32. Is X-Cart PCI compliant?|| |
X-Cart is out of PCI scope
as it does not receive, store or transmit credit card data. X-Cart integrates with PCI compliant payment processors that require visitors to enter credit card details on their secure and safe payment forms. If you want to accept credit cards right on your web-site pages you have to use a PA-DSS certified software
. X-Cart integrates with PA-DSS certified X-Payments
software that provides secure and safe credit card form for your online shop.