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X-Cart hosting FAQ
- Where are your servers physically located?
- What is the purpose of a dedicated IP?
- What is the difference between a shared and a dedicated SSL certificate?
- How long does it take to install/transfer the store?
- What issues are covered by free X-Cart support?
- What kind of servers do you use?
- I've just accidentally deleted an important file! What should I do?
- Will X-Cart work fast on your hosting?
- I'd like to install SSL certificate. How can this be done?
- How do you provide support?
- What about security?
- You're using LiteSpeed web server instead of Apache. Will my custom scripts be workable in this case?
- What if I need additional IP address. Is this possible?
Answers
| 1. Where are your servers physically located? |  |
They are located in USA, either in Dallas or Seattle.
| 2. What is the purpose of a dedicated IP? | |
Due to some particular qualities of HTTPS protocol, you need a dedicated IP address in order to setup a dedicated SSL certificate. Therefore, if you're planning to use a shared SSL provided by X-Cart hosting, usually you don't have to use a dedicated IP. However, if you intend to have your own dedicated SSL, a dedicated IP is needed in this case.
| 3. What is the difference between a shared and a dedicated SSL certificate? | |
The main difference is that a shared SSL is a single certificate used by all hosting clients free of charge. It means that when people check the verification details, the certificate shows the hosting company information (and not your own).
Therefore, store owners usually prefer using a dedicated certificate due to the more professional store look (since the certificate is dedicated to your company/web site).
Also, with a shared SSL certificate, your secure links will point to an URL like https://yourstore.x-shops.com. With a dedicated SSL, only the HTTPS prefix will be added before your domain name (e.g. https://www.yourstore.com) thus providing a cleaner URL format.
| 4. How long does it take to install/transfer the store? | |
Store installation/transfer is performed within one business day. After the procedure is completed, the store is accessible via a test URL. The convenient time of a final transfer is settled between you and us before proceeding.
| 5. What issues are covered by free X-Cart support? | |
Free technical support is provided for the following issue categories: "General questions", "Consultation on Software features", "Incident Solving", "Incident Solving with protracted debugging" and "Consultation on simple modification".
| 6. What kind of servers do you use? | |
We use powerful dual-processor multi-core servers with 4Gb RAM and RAID10 hard drives allowing to achieve fast performance.
| 7. I've just accidentally deleted an important file! What should I do? | |
We perform data backup on a daily basis and will be glad to restore any necessary file free of charge.
| 8. Will X-Cart work fast on your hosting? | |
Definitely. Our servers are optimized to achieve smooth X-Cart performance and everything will work quickly. We can also perform the speed optimization of your store free of charge.
| 9. I'd like to install SSL certificate. How can this be done? | |
Just contact our hosting team and we will install it for free.
| 10. How do you provide support? | |
Technical support is provided via HelpDesk. All server-side problems are solved at no cost.
For urgent problems, we advice that you use the HotRush option. Unfortunately, we do not provide phone support, however, tasks requiring intense communication can always be discussed via instant messenger.
| 11. What about security? | |
We take security questions very seriously since they are a critical factor for all store owners. Our servers are PCI compliant and they are checked regularly via Comodo HackerGuardian, McAfee Secure (ex-ScanAlert) and Nessus vulnerability scanner.
Also, our servers are protected from DDoS attacks via Cisco Guard and built-in LiteSpeed web server components.
| 12. You're using LiteSpeed web server instead of Apache. Will my custom scripts be workable in this case? | |
Yes, definitely. LiteSpeed is compatible with Apache, therefore you can use your custom scripts along with mod_rewrite and .htaccess rules. Also, LiteSpeed provides a significant web site performance increase
| 13. What if I need additional IP address. Is this possible? | |
Yes, we can provide you with any number of additional IP addresses for USD $30 a year.
I came over to X-Cart hosting service as I had difficulty with the supplier of 4 years - they crashed my site - long story.
I have found your staff to be helpful, and knowledgeable - at times I believe we have a communication problem - which is probably due to my lack of knowledge in the virtual world - I'm self taught and not fully aware of the correct terminology.
I was recently shopping around as I found the fees rather high - comparible what I was paying prior to coming over - but I have to pay for technical support on top of this fee - its a pet peeve.
so when I started my second sight - I went elsewhere - $174 web hosting for the year. I have had problems and when the year is up will move it over to your company.
