Have a question (or 10)? We’ve got the answer. Choose from single-incident support or a subscription plan (valid for a single store/URL only).
| Single-incident | Support subscription | |||
|---|---|---|---|---|
| Normal | Urgent | Monthly | Annually | |
| $99.00 |
$139.00 |
$149.00 /mo |
$82.50 /mo |
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| Support requests included | 1 | 1 | Unlimited | Unlimited |
| Store setup consultation and assistance. Troubleshooting. |  |
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| Diagnosis and resolution of PHP, MySQL, HTML, CSS errors | |
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| Consulting on minor adjustments | |
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| Patch application by support team | |
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| X-Payments support | |
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Hotrush 2-hour response  |
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| Skype LiveChat | - | |
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| Security patches audit | Request support@x-cart.com for quote | |
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| X-Cart installation* | Purchase separately | |
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| $99.00 |
$139.00 |
$149.00 /mo |
$82.50 /mo |
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X-Pedient Support
Languages: English & RussianBusiness Hours: 07:00-24:00 GMT+3 (Mon-Fri), 10:00-18:00 GMT+3 (Sat-Sun)
Normal, single-incident process:
Actual response time depends on the amount of support tickets in the queue. Guaranteed response time is one business day. Inquiries should be submitted via our web-based HelpDesk or emailed to support@x-cart.com.
Urgent/HotRush requests:
In case of HotRush ticket the response time is 2 hours. If the hot-rush issue is created during non-working hours of the support department, it is processed in the beginning of the next working day.
Note: Please use the special, x-tra efficient Issue Tracker system for bug registration.
Skype Support Terms of Use
To initiate LiveChat or Phone Call, please provide us with your Skipe ID and specify a time session that is best for you in the corresponding support ticket. We will arrange a time for your LiveChat / Phone Call with an available support engineer according to your preferences.- Can be used for Hotrush requests only
- Available at 9:00-17:00 GMT+3 (Mon-Fri)
- Limited by 1 hour per incident
Services Not Covered By Support**
- Data migration
- Custom development
- SEO optimization
- Web design
- Template integration
- Development support
- Support for 3rd party modifications
- Software upgrades
- Performance issues
* Certain tasks are not included into the regular Installation Service price and may involve extra charges.
** Services which are not covered by a support subscription are available for an additional fee.