Take your online store to the X-Treme

X-Pect the Best in Technical Support

Have a question (or 10)? We’ve got the answer. Choose from single-incident support or a subscription plan (valid for a single store/URL only).

  Single-incident Subscription
Normal Urgent 3-month* 1 year*
  USD 99.00
 USD 139.00
 USD 345.00
 USD 899.00
Store setup consultation and assistance
Diagnosis and resolution of PHP and MySQL errors
Diagnosis and resolution of HTML and CSS related problems
Consulting on minor design adjustments in templates/CSS files
Consulting on minor adjustments in PHP code
Troubleshooting
Patch application by support team
Support requests included 1 1 Unlimited Unlimited
Hotrush Service 2-hour response Support hotrush -
Skype LiveChat / Skype Phone Call - -
Security patches audit Request support@x-cart.com for quote
X-Cart installation** Purchase separately
  USD 99.00
 USD 139.00
 USD 345.00
 USD 899.00

X-Pedient Support

Languages: English & Russian
Business Hours: 09:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun)

Normal, single-incident process:
Actual response time depends on the amount of support tickets in the queue. Guaranteed response time is one business day. Inquiries should be submitted via our web-based HelpDesk or emailed to support@x-cart.com.

Urgent/HotRush requests:
In case of HotRush ticket the response time is 2 hours. If the hot-rush issue is created during non-working hours of the support department, it is processed in the beginning of the next working day.

Note: Please use the special, x-tra efficient Issue Tracker system for bug registration.

Skype Support Terms of Use

To initiate LiveChat or Phone Call, please provide us with your Skipe ID and specify a time session that is best for you in the corresponding support ticket. We will arrange a time for your LiveChat / Phone Call with an available support engineer according to your preferences.
  • Can be used for Hotrush requests only
  • Available at 9:00-17:00 GMT+4 (Mon-Fri)
  • Limited by 1 hour per incident

Services Not Covered By Support***

  • Data migration
  • Custom development
  • Custom SEO
  • Web design
  • Template integration
  • Development support
  • Support for 3rd party modifications
  • Software upgrades
  • Performance issues
* Payment is made for the whole subscription period at once.
** Certain tasks are not included into the regular Installation Service price and may involve extra charges.
*** Services which are not covered by a support subscription are available for an additional fee.