X-Pect the Best in Technical Support

Have a question (or 10)? We’ve got the answer. Choose from single-incident support or a subscription plan (valid for a single store/URL only).

  Single-incident Annual subscription
Normal Urgent Pay monthly
With one year commitment
$99 billed monthly
Pay annually
Get two months free
$990 billed yearly
  $99.00
$139.00
$99.00 /mo
$82.50 /mo
Support requests included 1 1 Unlimited Unlimited
Store setup consultation and assistance. Troubleshooting.
Diagnosis and resolution of PHP, MySQL, HTML, CSS errors
Consulting on minor adjustments
Patch application by support team
X-Payments support
Hotrush 2-hour response Support hotrush -
Skype LiveChat -
Security patches audit Request support@x-cart.com for quote
X-Cart installation* Purchase separately
  $99.00
$139.00
$99.00 /mo
$82.50 /mo

X-Pedient Support

Languages: English & Russian
Business Hours: 09:00-24:00 GMT+4 (Mon-Fri), 10:00-18:00 GMT+4 (Sat-Sun)

Normal, single-incident process:
Actual response time depends on the amount of support tickets in the queue. Guaranteed response time is one business day. Inquiries should be submitted via our web-based HelpDesk or emailed to support@x-cart.com.

Urgent/HotRush requests:
In case of HotRush ticket the response time is 2 hours. If the hot-rush issue is created during non-working hours of the support department, it is processed in the beginning of the next working day.

Note: Please use the special, x-tra efficient Issue Tracker system for bug registration.

Skype Support Terms of Use

To initiate LiveChat or Phone Call, please provide us with your Skipe ID and specify a time session that is best for you in the corresponding support ticket. We will arrange a time for your LiveChat / Phone Call with an available support engineer according to your preferences.
  • Can be used for Hotrush requests only
  • Available at 9:00-17:00 GMT+4 (Mon-Fri)
  • Limited by 1 hour per incident

FAQ:

Q: Can I cancel support subscription at any time if I choose to pay monthly?
A: No, it can't be cancelled at any time. It's an annual subscription, by choosing monthly payments option you are obliged to pay at least for a year.



Services Not Covered By Support**

  • Data migration
  • Custom development
  • Custom SEO
  • Web design
  • Template integration
  • Development support
  • Support for 3rd party modifications
  • Software upgrades
  • Performance issues

* Certain tasks are not included into the regular Installation Service price and may involve extra charges.
** Services which are not covered by a support subscription are available for an additional fee.
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