Home page :: Info & resources
  
Working time
Technical support can be reached anytime,
24 hours a day, 7 days a week.
Our contacts
US toll-free number: 1-877-212-9725
E-mail: support@qualiteam.biz

Info & resources

Our highly qualified technical support team is at your disposal 24x7 and always ready to help with professional advice and if necessary to resolve the most challenging issues. Free technical support offered with each software license guarantees successful project launching. We design our software to minimize the need for technical support but free technical support is a warranty card that should keep you confident.

Technical support is provided through web based Help Desk system only. You can also contact us by the phone for some general questions such as license management or HelpDesk account information.

1. General support:

Qualiteam support service

Support helpdesk

Community forums

Contact sales manager

Billing question

Billing error

Verify your X-Cart license

2. Related links:

Download user manuals

Ecommerce related articles

Recommended hosting

Compatible hosting

Payment gateways

Promotion & marketing tools

3. Legal notices:

License agreement

Evaluation agreement (30-day trial)

Privacy statement

Moneyback policy

Conditions Of Supply Of Customization Services

Content copyright limitations

Free support

Our products are equipped with free technical support. The below table represents amounts of support points included when you purchase single or multiple licenses. For example, if you purchase Gold+X-Affiliate+X-Configurator, you will get 260 free support points.

Product1st licenseAdditional licenses
1 copy1 copy10 copies50 copies
X-Cart Gold200 points-450 points2000 points
X-Cart PRO350 points100 points450 points-
X-Cart Gold -> Pro upgrade150 points---
Add-on: X-Affiliate30 points---
Add-on: X-Configurator30 points---

From our experience, majority of our customers manage to sucessfully install and launch their X-Cart stores having free block of 200 support points as initial tech support resource. When your technical support subscription is over, it can be renewed as a paid service.

Technical support issues

We estimated how much time is usually devoted to different issues and classified them by categories. Depending on the issue category, each ticket costs certain amount of techsupport points. The approximate list of categories and their price is following:

Issue categoryPointsDescription
Issues related to default functionality:
Level 00General questions: explanations of our policies (such as support-point system basics, ticket processing rules, etc), description of our services, help on HelpDesk and forum usage, and others.
Level 110Consultation on software functionalities: explanation of already-existing functionalities and features
Level 225Problem-solving which involves investigation on client's store
Level 340Problem-solving which involves investigation on client's store and server
Level 480Problem-solving which involves code debugging and protracted debug data monitoring
Product waranty issues0Bugs revealing and further providing of patches
Issues related to custom functionality:
Small mods25Consultation on small modifications of the software: possible if the required changes take about 30 minutes to describe
Medium mods50Consultation on medium modifications of the software: possible if the required changes take about an hour to describe
Installation service for points150Installation tasks fulfilled within tech support service
Installation of modules60Installation of X-Cart/LiteCommerce modules
Other issuesUpon requestAdditional services costing more than the other tasks or not included into original tech support duties

The issue costs are approximate, as the ticket rate may change during the problem solving.




Qualiteam support service