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Home page :: Info & resources
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Info & resources
Our highly qualified technical support team is at your disposal and is always ready to give you professional advice as well as assist you with the most challenging technical issues.
Technical support is provided through web based Help Desk system only.
Free support
Some of our products are equipped with free technical support subscription. The table below presents amount of support points that come with the software licenses.
| Product | 1st license | Additional licenses | ||
|---|---|---|---|---|
| 1 copy | 1 copy | 10 copies | 50 copies | |
| X-Cart Gold | 200 points* | - | - | - |
| X-Cart PRO | 350 points* | 100 points | 450 points | 2000 points |
| X-Cart Gold -> Pro upgrade | 150 points | - | - | - |
| Add-on: X-Affiliate | 30 points | - | - | - |
| Add-on: X-Configurator | 30 points | - | - | - |
*) Available as options during purchase
From our experience, majority of our customers manage to successfully install and launch their X-Cart stores using a block of 200 support points as initial technical support resource. When this technical support subscription is over, it can be renewed on commercial basis.
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