To ensure customer protection our company offers money back guarantee for our products and services. Wire transfers are refundable partially with deduction of bank transfer fees.
Please, familiarize yourself with the moneyback conditions:
| Products/Services | Moneyback conditions |
|---|---|
| X-Cart Gold / Gold Plus / Platinum / Next | Moneyback is not available. |
| X-Payments / X-Cart add-ons |
If you are not satisfied with our products you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. No moneyback is available for multi-license packages. If a license had been purchased along with Technical support points the cancellation fee applies equal to the cost of TS points spent prior to cancellation request. Special offers, which include more than one item and which are available for sale on particular occasions, are fully refunded, i.e. every item included is a subject to cancellation. Partial refunds for special offers are not issued. |
| Custom development service | If moneyback is claimed before our developer has started working on the project the full amount will be reimbursed excluding a cancellation fee of 7 percent. If moneyback is requested after our developer has started working on the project, a cancellation fee is calculated depending on the progress of the project. |
| Installation service | A request to cancel Installation service order has to be submitted before our specialists start the installation procedure on your server. Moneyback does not apply if our specialist has already started the installation procedure. However, moneyback is available if our expertise determines that it is impossible to install the software in your server environment. |
| Technical support points | Moneyback for paid technical support services is available within 30 days after the purchase date only if none of technical support points from this purchase were spent for provision of support services. Partial refunds for technical support services are not possible. |
| Technical support subscription | Moneyback is available within 30 days if no technical support request have been submitted. Full amount less 10% administration fee will be refunded. Moneyback is not available after 30 days. No partial moneyback available. |
| Per-incident technical support | Moneyback for incident-based technical support is available until our staff has started working on the issue. No money back available following the start of service provision, regardless of the outcome |
| Design creation service | Conditions are the same as for "Custom development" service. |
| Design integration service | Conditions are the same as for "Custom development" service. |
| W3C compliance service | Conditions are the same as for "Custom development" service. |
| Basic upgrade | Conditions are the same as for "Custom development" service. |
| Migrate Me to X-Cart | Conditions are the same as for "Custom development" service. |
| Ecwid-to-PG hosted bridge | Moneyback is not available. |
| Fraud screening service | Moneyback is not available. |
| X-Cart hosting / X-Shops | If you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. |
| X-Payments hosted | If you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. |
| f-Commerce Go | If you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days. |
| IP address subscription | Moneyback is not available. |
| Domain name registration | Moneyback is not available. |
| SSL certificates | Full moneyback is available within 30 days after purchase if CSR is not yet created by our engineer. If money back is requested within 30 days after purchase and the CSR was created the funds to return are deducted service fee of USD $12.65. No refund is available after 30 days. |
| X-Operators | Moneyback is not available. |
| Services related to analysis and optimization | Moneyback is available within 30 days in case an engineer has not started providing the service. No money back is available if it has been provided fully or partially. |
Procedure
A request for a refund must be submitted to the Support Help Desk. Requests directed to other contact addresses or phone calls are not accepted for cancellation.
Please notice that on receiving moneyback you are obligated to remove the software and all related files from your web-server and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.
We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have faced with while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.