X-Pect the Best in Technical Support

Choose between single-incident support or a subscription plan

 Single-incidentSupport subscription
NormalUrgentMonthlyAnnual
Valid for a single store/URL only

$99.00

Buy

$139.00

Buy

$149.00 /mo

Buy

$82.50 /mo

Buy
Support requests included11UnlimitedUnlimited
Store setup consultation and assistance. Troubleshooting    
Diagnosis and resolution of PHP, MySQL, HTML, CSS errors    
Consulting on minor adjustments    
Patch application by support team    
X-Payments support    
Hotrush 2-hour response    
Skype LiveChat    
Security patches auditRequest [email protected] for quote  
X-Cart installation*Purchase separately  
 

$99.00

Buy

$139.00

Buy

$149.00 /mo

Buy

$82.50 /mo

Buy

X-Pedient Support

Languages: English & Russian, Business Hours:

LocationMonday — FridaySaturday — SundayTime zoneUTC offset
Moscow (Russia)06:00 — 01:0010:00 — 18:00MSKUTC+3
Sydney (Australia)14:00 — 09:0018:00 — 02:00AEDTUTC+11
London (UK)03:00 — 22:0007:00 — 15:00GMTUTC
New York (USA)23:00 — 18:0003:00 — 11:00EDTUTC-4
San Francisco (USA)20:00 — 15:0024:00 — 8:00PDTUTC-7

Normal, single-incident process:

Actual response time depends on the amount of support tickets in the queue. Guaranteed response time is one business day. Inquiries should be submitted via our web-based HelpDesk or emailed to [email protected].

Urgent/HotRush requests:

In case of HotRush ticket the response time is 2 hours. If the hot-rush issue is created during non-working hours of the support department, it is processed in the beginning of the next working day.

Note: Please use the special, x-tra efficient Issue Tracker system for bug registration.

Skype Support Terms of Use

To initiate LiveChat or Phone Call, please provide us with your Skype ID and specify a time session that is best for you in the corresponding support ticket. We will arrange a time for your LiveChat / Phone Call with an available support engineer according to your preferences.

  • Can be used for Hotrush requests only
  • Available at 9:00-17:00 GMT+3 (Mon-Fri)
  • Limited by 1 hour per incident

Services Not Covered By Support**

  • Data migration
  • Custom development
  • SEO optimization
  • Web design
  • Template integration
  • Development support
  • Support for 3rd party modifications
  • Software upgrades
  • Performance issues

* Certain tasks are not included into the regular Installation Service price and may involve extra charges.
** Services which are not covered by a support subscription are available for an additional fee.