Let us introduce you Olark, a young company run by 4 young people from Palo Alto, California in USA.
Olark is a live chat solution for web-sites and their idea is very simple and differs a lot from you’ve used before: chat with web-site visitors using IMs like iChat, Adium, Pidgin, Meebo, GTalk, etc without leaving the web-site. Integration is very simple, too – cut’n’paste short integration code into the right place in X-Cart template. That’s all to get ready and start using Olark. This is not the only feature of Olark. They integrate with CRMs like Salesforce and ZenDesk, provide Attention Grabbers, Click-To-Chat Images, Custom CSS and Google Analytics integration. Olark’s pricing consists of 4 paid plans and a free one for those who don’t want to pay.
In addition to the above they like climbing Redwoods.
Olark promises to X-Cart online merchants that your customers will remember your name and spend 40% more on your site, first time customers will be 3x more likely to return and you will see a 15% decline in abandoned shopping carts.