Moneyback policy

To ensure customer protection our company offers money back guarantee for our products and services. Wire transfers are refundable partially with deduction of bank transfer fees.

Please, familiarize yourself with the moneyback conditions:

Products/ServicesMoneyback conditions
Software products If you are not satisfied with our products you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days.

Special offers, which include more than one item and which are available for sale on particular occasions, are fully refunded, i.e. every item included is a subject to cancellation. Partial refunds for special offers are not issued.
Custom development serviceIf moneyback is claimed before project manager and developer have started working on the project a 10% cancellation fee is charged to compensate processing and quote. If moneyback is requested after the project manager or developer has started working on the project, a cancellation fee is calculated depending on the progress of the project. No refund is available for finished projects.
Installation serviceA request to cancel Installation service order has to be submitted before our specialists start the installation procedure on your server. Moneyback does not apply if our specialist has already started the installation procedure. However, moneyback is available if our expertise determines that it is impossible to install the software in your server environment.
Technical support pointsMoneyback for paid technical support services is available within 30 days after the purchase date only if none of technical support points from this purchase were spent for provision of support services. Partial refunds for technical support services are not possible.
Technical support subscription Moneyback is available within 30 days of initial payment if no technical support request have been submitted. No partial moneyback is available. No moneyback is available for subsequent payments.
Per-incident technical supportMoneyback for incident-based technical support is available until our staff has started working on the issue. No money back available following the start of service provision, regardless of the outcome.
Graphic design / HTML design serviceConditions are the same as for “Custom development” service.
W3C compliance service Conditions are the same as for “Custom development” service.
Basic upgrade Conditions are the same as for “Custom development” service.
Migrate Me to X-Cart Conditions are the same as for “Custom development” service.
X-Cart 4 (classic) to X-Cart 5 migration Conditions are the same as for “Custom development” service.
Ecwid custom development Conditions are the same as for “Custom development” service.
Custom Theme for Ecwid Conditions are the same as for “Custom development” service.
Ecwid-to-PG hosted bridge 30-day moneyback guarantee.
Fraud screening service30-day moneyback guarantee.
X-Cart hostingIf you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the initial purchase date. No refund is available after 30 days. No moneyback is available for subsequent payments.
X-Cart license domain renewalMoneyback is available within 30 days. Once the order is refunded, the previous domain renewal count and license domain name will be restored.
X-Payments hostedIf you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the initial purchase date. No refund is available after 30 days. No moneyback is available for subsequent payments.
f-Commerce Go / Cloud Search / X-Monitoring / eBay integrationIf you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the initial purchase date. No refund is available after 30 days. No moneyback is available for subsequent payments.
IP address subscriptionMoneyback is available within 30 days after the initial purchase date. No moneyback is available for subsequent payments.
Domain name registrationIf you’re not completely happy with the name you’ve purchased, you can get a full refund within 5 days of initial registration. No moneyback is available for subsequent payments.
SSL certificatesFull moneyback is available within 30 days after purchase if CSR is not yet created by our engineer. If money back is requested within 30 days after purchase and the CSR was created the funds to return are deducted service fee of USD $12.65. No refund is available after 30 days.
X-OperatorsConditions are the same as for “Custom development” service.
Services related to analysis and optimization If moneyback is claimed before project manager and developer have started working on the project a 10% cancellation fee is charged to compensate processing and quote. If moneyback is requested after the project manager or developer has started working on the project, a cancellation fee is calculated depending on the progress of the project. No refund is available for finished projects.
SEO consulting In case you followed all the recommendations carefully but your website’s placement in search engines has not improved after 3 months of making changes to your website, then the you have right to claim for full moneyback. No partial moneyback is available.
SEO audit Conditions are the same as for “Custom development” service.
SEO support Conditions are the same as for “Technical support subscription” service.

Procedure

A request for a refund should be submitted to the Support Help Desk.

Please notice that on receiving moneyback you are obligated to remove the software and all related files from your web-server and every data medium; your further use of the software will be regarded as illegal unless you obtain a license again.

We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have faced with while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

Terms of providing a financial account

These are the terms and conditions governing your usage of the financial account within X-Cart. By getting your funds transferred to your financial account at X-Cart you are agreeing to these terms and conditions.

  1. To be eligible to use the Account, you must be at least 18 years old.
  2. You have the right to receive an Account statement. You may view your Account statement by logging into https://secure.x-cart.com, then following to “Accounts” page.
  3. Your may use your Account for the following types of transactions:
    a) making payments for products or services offered at X-Cart website
    b) receiving moneybacks for cancelled orders
  4. You may not add money to your Account using a credit card.
  5. You may not withdraw money from your Account to a credit card or bank account.
  6. No fees apply for the use of the Account.
  7. You may not keep money on your Account longer than 24 months. Any funds on your Account being unused during 24 months will become unavailable for further use.
  8. You may close your Account at any time by asking the us to do so. Upon Account closure, you will not be able to use the funds remaining in the Account.
  9. Any notices to X-Cart should be sent via a service desk located at http://secure.x-cart.com